Refund Policy

At filmseriesplatform.com by Lolypop Entertainment, we are committed to providing exceptional service to our users. If for any reason you encounter issues with your subscription or plan activation, we are here to assist you. Please read our refund policy carefully:

Refund Eligibility:

• Refunds are applicable if the subscription or plan has not been activated within the 24 Hours frame.
• Users must raise a complaint via our official email address: [email protected] .

Raising a Complaint:

To initiate a refund request, please send an email to [email protected] with the following details:

• Your full name.
• Subscription or plan details.
• Date of purchase.
• Description of the issue.
• Transaction ID or receipt.

Processing Time:

• Upon receiving your complaint, our support team will review and verify the details.
• Once verified, we will initiate the refund process.
• Refunds will be processed within 4 working days from the date of complaint verification.
• Customer will get Refund in 7 working days.

Refund Method:

• Refunds will be credited to the original payment method used at the time of purchase.
• You will receive a confirmation email once the refund has been processed.

Contact Information:

For any queries regarding the refund process, please contact our support team at [email protected] .

We value your trust in our services and strive to resolve any issues promptly. Thank you for choosing filmseriesplatform.com by Lolypop Entertainment.